It is not clear what has happened with the Vanquis app and they are certainly not going to admit to anything untoward. I have an image of a disgruntled employee handing in their notice and hitting the delete button on the way out. Whatever it is it is amusing to sit back and watch; but I have a zero balance – it will be considerably less amusing and more frustrating for users who actually need to use the app to make payments etc.
The average banking type app gets four or five reviews a day. The Vanquis app gets around fifty five star reviews every day. These are clearly fake reviews and are there to drown out the one star reviews from frustrated users. Several of the one star actual users have commented on the fake reviews and ask that they be reported to Apple. I have done so but what Apple could or would do remains to be seen. Who would not take time out of their day to say something was “Easy to use”?
Well Mr Christopher Johnson (or the less than BrillentAJ) for one and anyone else who was not be paid to do so. Of course there will be the inevitable glitch and user 260446 failed to read the instructions and gave their “Easy to use” review a one star rating.
Although the app (and web site) was broken before the recent update to iOS 16 many users noticed it after updating and so attributed the malfunctioning to the iOS update but there is a wave of frustrated users on Android devices too which suggests the problem is systemic at the Vanquis end rather than on individual devices.
But, let us whisper it, the Internet was not designed to do any of this stuff and so you have layers of complexity added to it to give the illusion of usability and security when a peak behind the curtain reveals the whole thing is cobbled together with bits of string and blu-tack and can start to fall apart at any moment. That message from your bank about their online services not being available overnight due to important maintenance should say “we have found yet another hole large enough to drive a bus through and are frantically trying to patch it before anyone notices”.