Splendid! A Â£1,400.00 tax refund. But wait a minute…
“Dear Customer”? Since when have I been a customer of HMRC?
“How to return itself have not changed, only the format of what you claim and how you get paid back from HMRC has changed digitally.” At least they have cleared that up.
It is the cheery “Best Regards,” that is the clincher.