I don’t play games much but I have had a Minecraft account for many years without any problems. After Microsoft took over Minecraft I put off moving to a Microsoft account for as long as possible – fearing the worse. Once the day came and they insisted I moved to the dark side it was as bad as it could possibly be. Anyone else would just move the Minecraft account details but being Microsoft to get from A to B you have to go via C and F having ticked boxes D and E on the way.

Having successfully moved the account I did manage to use it once. But attempting to log in to the new account today for the second time I am greeted by:

To which the obvious solution is to give up, close the account and move on vowing never to touch anything bearing the Microsoft name again. But this is Microsoft so even closing the account becomes a labyrinthian chore which is going to take some time.

It is the inability to access the account as usual which is the problem. But this being Microsoft they are able to utilise their full computing power and will get back to you in thirty days. Bizarre.