Despite the crew’s best efforts and frequent apologies there is always a sense of excitement tinged with trepidation when one travels on a CrossCountry train. Will you actually arrive at your destination or will the train break down halfway? Will the train be so overcrowded that it should be condemned as a danger to life? Will there be an announcement that the train will not fully complete the journey and you need to sprint around the labyrinthian concourse of New Street to board another CrossCountry train which may (fingers crossed) get you home?
To reflect such abysmal service they have updated their app to one of those not-quite-an-app-not-quite-a-website abominations. It works exactly as you would expect. First you must change your password. Your new password, comprising a lengthy sequence of random characters, will be rejected if it does not contain a “special character” even if there is actually nothing special about those particular characters within a lengthy sequence of random characters. Helpful links are provided to show and hide your password. This, as they fail to explain, will do nothing if your cursor is not in the text box.
But once we have overcome such challenges we can finally log in to the shiny new app:
Ho-hum. Let the one star reviews begin:
